Privacy Policy — Lux IPTV

1. Who We Are

Lux IPTV acts as the data controller for any personal information you provide to us. If you have questions about this policy or wish to exercise your data rights, reach out to us at contact@luxiptv.pro or send us a message on WhatsApp: +44 7883 412700.

2. Information We Collect

• Identity & Contact Data: Your name, email address, WhatsApp number, and Telegram username — collected when you sign up or get in touch with our support team.
• Payment Data: Securely handled by Stripe and PayPal — your card details are never stored on our servers at any point.
• Technical Data: IP address, device model, browser type, and operating system — gathered automatically to protect our service and optimise performance.
• Usage Data: Login activity, channel viewing patterns, and server connection logs — used to enhance streaming quality and resolve technical issues.
• Device Information: MAC addresses for MAG Box, Formuler, and Dreamlink devices — retained to activate and link your subscription to your account.
• Communication Data: Records of your WhatsApp and email conversations — kept to provide consistent support and resolve any disputes.

3. How Your Data Is Used

• To set up and manage your Lux IPTV subscription
• To deliver round-the-clock customer support via WhatsApp, Telegram, and email
• To process payments securely and issue digital receipts
• To detect fraud, prevent abuse, and safeguard against unauthorised access
• To send important service updates, maintenance alerts, and account notifications
• To improve streaming performance, server reliability, and overall user experience
• To manage your account credits and subscription renewals

4. Legal Grounds for Processing (UK GDPR)

We rely on the following lawful bases when processing your personal data:

• Contract: To deliver the IPTV service you have subscribed to and fulfil our agreement with you.
• Legitimate Interest: To maintain service quality, prevent fraud, send essential updates, and continuously improve our platform.
• Consent: For marketing emails, promotional offers, and news updates (you can opt out at any time).

5. Cookies and Tracking

We only use essential cookies — those required for login, checkout, and core functionality. We do not use analytics, advertising, or tracking cookies. Your browsing behaviour is never shared with third parties for marketing purposes. You can control cookie settings through your browser at any time.

6. Data Sharing

We never sell, rent, or trade your personal data. We only share limited information with trusted partners who help us run our service:

• Stripe & PayPal — Payment processing (PCI-DSS Level 1 certified). Your card details are never stored on our systems.
• Email Service Provider — For sending receipts, service updates, and support messages. All providers are GDPR compliant and based in the UK/EU.
• Hosting Provider — Secure UK and EU data centres with 24/7 monitoring and encryption.

7. How Long We Keep Your Data

• Account Data: Kept while your subscription is active, plus 12 months after cancellation to make reactivation easier and preserve your history.
• Payment Records: Retained for 6 years in line with UK tax and accounting rules under HMRC regulations.
• Usage Logs: Anonymised and stored for up to 30 days for troubleshooting, quality checks, and performance analysis.
• Communication History: Kept for 12 months to ensure consistent support and resolve any disputes.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct any inaccurate or incomplete information
• Erasure: Ask us to delete your data ("right to be forgotten")
• Objection: Object to processing based on legitimate interest
• Portability: Request your data in a machine-readable format
• Restriction: Request temporary restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at contact@luxiptv.pro with your request. We will respond within 30 days as required by UK GDPR. There is no charge for exercising your rights.

9. Keeping Your Data Safe

Data security is a top priority for us. All information transmitted between your device and our servers is encrypted using SSL/TLS with 256-bit encryption. Our servers are hosted in secure UK and EU data centres with 24/7 monitoring, firewalls, and intrusion detection systems. Access to personal data is strictly limited to authorised staff only, and all employees receive regular data protection training.

10. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

11. International Data Transfers

Your data is stored securely on servers located in the United Kingdom and the European Union. We do not transfer your personal data outside the UK or EU. All our processing partners are GDPR compliant and located within the UK or EU.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available at luxiptv.pro/privacy-policy/. Please check the "Last Updated" date at the top of this page for the latest version. We will notify you of significant changes via email or WhatsApp.

13. Contact Us